Frequently Asked Questions (FAQs)
I would like you to do my taxes. What's the next step?
If you are a returning client, when you've received all your tax documents (T4's, T5's, etc.), simply drop off your paperwork or submit through the client portal and let us take care of the rest.
If you're brand new, please send us an email or call.
After we work our tax magic, we'll contact you to go over your results. We'll also send out an EFILE consent form for electronic signature, along with an invoice. Once the form is signed and the invoice is paid, your tax return will be filed and you can set up a time to pick up your paperwork (if applicable).
How much do you charge? When do I pay? What methods of payment do you accept?
Returns are priced at a flat fee (we do not charge per slip). Pricing varies depending on your tax situation; please email for an individualized quote.
Payment is due when your tax return is completed. Returns will not be filed until payment is received in full, unless other arrangements have been made prior to the work being started.
E-transfer, MasterCard and Visa are the preferred methods of payment. We will also accept cash or personal cheque.
How long does it take you to prepare my return? When will I get my refund?
Time to completion can fluctuate, depending on a variety of factors. Simple returns may be completed in a few days, more complex returns may take 2 weeks or longer. Our goal is 7-10 days for non-complex returns.
If you require your return completed in a shorter time frame, please let us know before you submit your documents. We are usually able to accommodate these requests, however may not be able to as the end of filing season approaches.
After your return is EFILED, CRA's goal is to have your Notice of Assessment (and refund, if applicable) out to you within 2 weeks.